Effective Date: February 17, 2025

At Solid Finish Coatings, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, contact us, or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Request a free quote or consultation

• Contact us via phone, email, or our website

• Fill out a contact form or submit project details

• Sign up for newsletters, promotions, or offers

This information may include:

• Name

• Phone Number

• Email Address

• Project Address

• Project Details & Preferences

We may also collect non-personal information such as:

• IP address, browser type, and device information (for website analytics)

• Cookies and usage data (to improve website experience)

2. How We Use Your Information

We use the information we collect to:

• Provide estimates and schedule consultations

• Process and manage customer inquiries and service requests

• Improve our website and customer experience

• Send updates, promotions, or service-related communications (only if you opt-in)

• Ensure compliance with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Security & Protection

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, while we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security due to the nature of online communications.

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

4. SMS & Text Messaging Policy

By opting into Solid Finish Coatings’ SMS updates, you agree to receive automated promotional and transactional text messages at the phone number you provided. Your consent is not a condition of any purchase.

Messaging Terms and Conditions
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Solid Finish Coatings, from 856-524-7754 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 856-524-7754 or support@solidfinishcoatings.com. Mobile opt-in information is never shared with third parties.

✔︎ Opt-In & Message Frequency

• By subscribing to our text messaging service, you will receive updates, promotions, and important notifications.

• Message frequency may vary depending on user interaction and preferences.

• You may receive messages weekly.

✔︎ How to Opt-Out

• You can unsubscribe at any time by replying STOP to any text message.

• After opting out, you will no longer receive text messages from us.

✔︎ Help & Customer Support

• Need assistance? Reply HELP to any message, or contact us at (856) 524-7754 or support@solidfinishcoatings.com.

✔︎ Message & Data Rates

• Message and data rates may apply based on your mobile carrier’s plan.

• Solid Finish Coatings is not responsible for any SMS charges incurred.

✔︎ Privacy & Data Use

• No Data Transfer to External Organizations
  Solid Finish Coatings does not sell, rent, or share consumer data with any external organizations or third parties, even with user consent. We are committed to safeguarding your personal information and ensuring it remains strictly within our control for operational purposes only.

• Prevention of Unauthorized Sharing
  We have implemented strict policies and technical safeguards to prevent unauthorized access, disclosure, or sharing of your information. All customer data is stored securely using industry-standard encryption methods and access is logged and monitored for any suspicious activity.

• Internal Access Controls
  Access to customer data is limited solely to authorized personnel who require it for operational, customer service, or business administration purposes. All staff members with data access are trained in data protection protocols and bound by confidentiality agreements. Regular audits are conducted to ensure ongoing compliance with these policies.

Our website may use cookies and tracking tools to:

• Enhance website functionality and improve user experience.

• Track visitor behavior for analytics and performance optimization.

You can disable cookies in your browser settings, but some features of our website may not function properly as a result.

5. Third-Party Services & Links

Our website may contain links to third-party websites, payment processors, or service providers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal data.

6. Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to your data.

• Opt-out of marketing emails or promotions at any time.

• Request data deletion if no longer needed for business purposes.

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page with a revised "Effective Date."

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📍 Solid Finish Coatings
📞 Phone: (856)524-7754
📧 Email: support@solidfinishcoatings.com
🌐 Website: www.solidfinishcoatings.com